Citizens Advice Sheffield (CAB)

Citizens Advice Sheffield (CAB) provides free, confidential and independent advice and advocacy on a wide range of topics. These include welfare benefits, tax credits, Universal Credit, debt, housing, family issues, relationship breakdown, your rights, employment and immigration. Citizens Advice is part of the national CAB network.

Information and Advice

You can call their Advice Line on 0808 278 7820 Mon – Fri, 9am – 3pm (excluding bank holidays).

They also provide Community Access Points across Sheffield in confidential spaces within community venues, including libraries and community centres. These are easy-to-use screens allowing you to connect with an advisor over video call using a simple button, with no digital skills required. You can even scan documents to show your advisor. They are currently provided at:

Howden House, Park Centre Library, Firth Park Library, Jordanthorpe Library, Lowedges Community Centre, Tinsley Forum, Zest Centre, Pakistan Muslim Centre, St Mary’s Church Community Centre and Stocksbridge Community Leisure Centre. 

For full details of the different ways you can get in touch with them visit their How to Contact Us webpage. There is also plenty of self-help advice to explore on their Self-Help webpage.

Sheffield Law Centre

Sheffield Law Centre is also part of Citizens Advice Sheffield. You can access the service by phoning Sheffield CAB advice line or by going to one of the drop-in services. They offer advice and representation in the areas of law including: Housing; Employment; Discrimination and Equality (discrimination covers acts of unlawful discrimination by providers of services as well as by employers); Public law (public law covers challenges to the acts and failures of public authorities, including cases of judicial review).

Please note, the Law Centre does not advise landlords, employers or service providers. It does not support people outside of Sheffield.

Deaf Advice Team

Citizens Advice Sheffield provides specific services tailored for the Deaf community through their Deaf Advice Team. They offer assistance on welfare rights, housing, employment, debt, and other issues, using both English and British Sign Language (BSL) to accommodate communication needs. They aim to ensure that Deaf and hard-of-hearing people, along with their families, have access to support tailored to their circumstances.

For full details of what they do and how to contact them, please visit their Deaf Advice Service webpage.