I need urgent help! What to do in a crisis
I need urgent help! What to do in a crisis


Urgent Help / What to do in a Crisis

Within working hours (Monday to Friday, 9.00 a.m. to 5.00 p.m.)

Are you currently under the care of one of the Sheffield Health and Social Care Teams?


Contact the mental health professional assigned to your care. If they are not available, ask to speak to the duty worker or team.

Note: depending upon the service you are receiving, help may be available at other times.  If this is the case, the service will provide you with details.


Contact your GP practice.

If you do not know the number for your GP’s practice, you can find this in the telephone directory, or by phoning NHS 111.

Outside working hours (evenings and weekends)

The out of hours GP service can be contacted by phoning the number you would usually use to contact your GP. A GP or clinician will advise you over the telephone, or arrange an urgent appointment or home visit.

NHS 111 can offer advice and is available 24 hours a day, 365 days a year. Calls are free. You can phone them on 111. NHS 111 will ask for some basic information, including details of any medication you may be taking. If you’re calling on behalf of someone else, you’ll need to provide this information on their behalf. They will assess the problem and advise on the best course of action which may be to see a health professional, such as your GP. If the problem is very serious, they can help access the ambulance service.

Sheffield Telephone Helpline

There is a telephone helpline for anyone in Sheffield affected by mental health issues. It is staffed 24 hours a day, 7 days a week. Call 0808 801 0440 if you need support. Calls from landlines are free. Many mobile phone providers will not charge you however please be aware that this is not always the case and your provider may charge you and the call might appear on your bill.

Emergency situations

  • If you or someone else is at immediate risk of serious harm or injury, you should call the emergency services by dialling 999.
  • If your situation is very serious and you need help immediately, or in a life-threatening situation, the Accident & Emergency department at the Northern General Hospital is open 24 hours a day every day of the year.
  • If you are suicidal and want to talk in confidence the Samaritans can be contacted on 0114 276 7277 or 08457 90 90 90 or you can email jo@samaritans.org
  • Alternatively, click on www.nhs.uk/Conditions/stress-anxiety-depression/Pages/mental-health-helplines.aspx for a directory of helplines.


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