The Patient Services Team (PST) allows patients, relatives and carers to raise concerns and make complaints.
The PST are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complaints are co-ordinated effectively and efficiently.
The main responsibility of the PST is to provide a high quality initial response to complaints and to pass concerns and complaints to Directorates and Departments for investigation and resolution.
Where possible the PST will deal with questions, complaints and concerns there and then.
The PST can also offer advice and guidance to any member of staff who is trying to provide direct support to a patient or relative with a concern.
The team can be contacted in the following ways:
- Telephone on 0114 271 2400
- Via email on firstname.lastname@example.org
- In person: the Patient Partnership Department on B Floor, Royal Hallamshire Hospital; also the Huntsman main entrance on C Floor at the Northern General Hospital (by appointment only)
Outside of office hours people can leave both telephone and email messages for the team to respond to on the next working day.
Opening Times: Monday to Friday 8.00am – 5.00pm