I need urgent help! What to do in a crisis
I need urgent help! What to do in a crisis

Women's Aid

Women's Aid is a national federation of over 220 organisations supporting women and children affected by domestic violence. They offer support to women via a helpline and online support, and undertake campaigning, research and provide training to raise awareness.


Women's Aid (in partneship with Refuge) operates the 24 hour National Domestic Violence Helpline. This is open 24 hours a day, 7 days a week. The helpline is open to women and children experiencing domestic abuse, and concerned friends, family or colleagues of women and children who may be experiencing, or at risk of, domestic abuse. 

The Helpline is staffed by experienced workers and volunteers who will listen to you, help you think about your situation and choices. You can speak in confidence and will not be judged or told what to do. 

If you cannot get through you can leave a message. Alternatively you can e-mail, though the support offered by e-mail is limited and a worker cannot call you back. If you wish to speak to someone in person, please call the helpline at a time when it is safe to do so. 

Local Services 

A Helpline advisor can put you in touch with local services who can offer you support, such as refuges. You can also find details of these services in a directory on their website, or visit the listing for Sheffield Domestic Abuse Coordination Team which provides details about local services. 

Online Support 

The website has lots of information and answers to questions you may have about domestic abuse.

The Survivors Handbook provides practical advice and guidance on getting support, your rights, housing and legal help. 

Survivors Forums offer peer support from other women who have experienced domestic abuse. You can post messages about your experiences and offer advice to each other. 


Contact Details

Women's Aid Logo

Location: PO Box 3245

City: Bristol

Postcode: BS2 2EH

Email: helpline@womensaid.org.uk

Phone: 0808 2000 247 Helpline (24hrs)

Alt Phone: 0117 944 4431 Office enquiries

Website: https://www.womensaid.org.uk/

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