I need urgent help! What to do in a crisis
I need urgent help! What to do in a crisis

Citizens Advice Sheffield

Citizens Advice Sheffield is a city wide Citizens Advice Bureau, formed by a merger of the separate advice centres across Sheffield. All of their predecessor orgnisations were formerly members of the CLASSY advice consortium, and are working together to improve advice services in Sheffield.

They aim to provide advice people need for the problems they face and improve the policies and practices that affect people's lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. They will also take on casework and representation (subject to assessment and availability).

They provide advice around a broad range of topics including:

  • Benefits & Tax Credits
  • Consumer Rights
  • Employment & Education
  • Family
  • Health
  • Housing & Homelessness
  • Immigration & Asylum
  • Money & Debt

Please note - Advice Sheffield have a new phone system. They're not able to give advice over the phone but an adviser will assess your needs and can let you know where and when your nearest drop in service and they can also book an appointment for you with an advisor (if one is available). The advice centres in Sheffield have several drop in services throughout the week and between them all, they cover Monday to Friday 10.00 - 4.00. You can go to a drop in at any advice centre, you don't just have to go to your local one.

You can also access their services by visiting their Advice Sheffield website where there are self-help resources available as well as details of the various city-wide advice centres and their specialisms.

There is also a national website www.citizensadvice.org.uk where you can chat online with an advisor.


Services which have merged to form the consortium include:

  • Firth Park Advice Centre
  • Foxhill and Parson Cross Advice Service
  • Hillsborough & Area Advice Service
  • Pitsmoor Citizens Advice Bureau
  • Sheaf Citizens Advice Bureau (previously Castle Advice Service, Sharrow CAB and Woodseats Advice Centre)
  • Sheffield CAB Debt Support Unit
  • South East Sheffield CAB
  • Tinsley Advice Centre
  • Deaf Advice Service Sheffield
  • Sheffield Mental Health Citizens Advice Bureau and Advocacy Service
  • Sheffield Law Centre

The national Citizens Advice Bureau also has a self-help website www.adviceguide.org.uk where you can find a broad range of fact sheets and faq sections.

Contact Details

Citizens Advice Sheffield Logo

Location: Various locations around Sheffield

Phone: 0344 411 3111 (landline) advice line

Alt Phone: 0300 3300 650 (mobile) advice line.

Website: http://www.advicesheffield.org.uk

Alt Website: https://www.citizensadvice.org.uk/

Close x

Feedback Form

Please use the feedback form below to let us know what you think of the website and what we can do to improve it.

Optional contact details for additional feedback.

Did not view Did not view Did not view Did not view Did not view Did not view