All organisations providing mental health care should have a procedure that can be used for making a complaint. There are independent organisations such as Sheffield Mental Health CAB Advocacy Service and local advice centres offering support to people who wish to complain about their care within the NHS. Follow this link to find your local service.

The service previously known as PALS (Patient Advice & Liaison Service) has changed its name to the Sheffield Patient Services Team. This team provides patient advice and information for people using GPs. dentists, opticians, pharmacies and community services as a patient, a relative or a carer. They are there to listen to people’s concerns, suggestions or queries and to help sort out problems quickly. The service is confidential and can be contacted Monday to Friday 9.00am to 5.00pm on 0114 271 2400. For more information see their webpage here.

Local Involvement Networks (LINks) are an initiative set up by the Department of Health to give local people a stronger voice in how their health and social care services are delivered. The role of the LINks is to find out what people want, monitor local services and to use their powers to hold services to account. To access Sheffield LINk click here.