All organisations providing mental health care should have a clear procedure for making complaints and/or providing feedback. The following services can provide support with this:

Sheffield Patient Services Team

Previously known as PALS (Patient Advice & Liaison Service), the Sheffield PST provides a point of contact for people using GPs, dentists, opticians, pharmacies and community services as a patient, a relative or a carer. They are there to listen to people’s concerns, suggestions or queries and to help sort out problems quickly. The service is confidential and can be contacted Monday to Friday, 9.00am - 5.00pm on 0114 271 2400, via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or in person at the Patient Partnership Department on B Floor, Royal Hallamshire Hospital, and the Huntsman main entrance on C Floor, Northern General Hospital.

Healthwatch Sheffield

Healthwatch Sheffield (formerly LINks or Local Involvement Networks) is the consumer champion service enabling people in Sheffield to have a say in the way health and social care services are delivered.

The role of Healthwatch is to find out what people want, ensure that people's voices are heard and use their powers to hold services to account.  You can contact them by calling 0114 2536688 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Sheffield Mental Health Advocacy Service

An independent organisation which provides a free, confidential service to people who may need mental health advocacy support, including making a complaint or giving feedback to services.You can contact the service Monday - Friday, 9.00am - 5.00pm by calling free on 0800 0350396 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For further information about advocacy, please see the tab above on the right of this page.

You can also get advice from local advice centres across the city. Click here to find your nearest advice centre and find out more about the services they offer.

Patient Opinion

An independent, not-for-profit feedback organisation for health service users in the UK. See the banner below to read people's stories about their experiences of health services and click here to submit your own comments.